Appliance repair · Ottawa & Gatineau Book
Book online

Book a service visit

About two minutes. Pick the day and arrival window that suit you; we confirm your appointment by email once a technician is assigned. No account needed.

  • Independent
  • Senior technician with 25 years’ experience
  • Insured
  • Written diagnosis every visit
In a hurry? Leave your name and number and we'll call or text you back.

In a hurry? Get a call or text back.

Name, phone and the appliance. We call or text back during business hours to set a time.

1. What's wrong
Please choose the appliance.
Please choose home or business.

Diagnostic: $89 + tax for an electric home appliance; $129 + tax for a gas home appliance, a Thermador, Miele, Viking, Wolf or Fisher & Paykel appliance, or any business appliance, waived when you proceed with the repair.

Please describe the symptom in a sentence or two.
2. How to reach you
Please enter a valid Canadian postal code.
Please enter your name.
Please enter a phone number we can reach you on.
Please enter a valid email.
3. When and where
Please pick a day, today or later.
Please choose an arrival window.
Please enter the street address for the visit.
Add details Optional, but it helps us bring the right part: brand, model, error code, photo
Please choose an image under 8 MB.
Please confirm you've read the fee rule.

Your details are used only to schedule and document this visit. If you're unsure whether it went through, call us rather than sending it again.

Prefer to call or text?

(613) 880-3013
Photos of the model sticker and the problem help.

Hours: 7 days a week, 6 am–midnight
Emergency service: 6 pm–midnight, $169 + tax emergency call within 35 km
Office: 5-2000 Thurston Drive, Ottawa, ON K1G 4K7 (mobile service: the technician comes to you)

What happens next

  1. A “Request received” email arrives right away with your request number. We confirm the day and arrival window by email once a technician is assigned.
  2. The technician texts when on the way.
  3. You get the written finding and quote before any repair.

How the diagnostic fee works

The diagnostic visit is $89 + tax for an electric home appliance and $129 + tax for a gas home appliance (gas range, oven, cooktop or dryer), for a Thermador, Miele, Viking, Wolf or Fisher & Paykel home appliance (gas or electric, see high-end appliance repair), or for any commercial appliance, gas or electric. It covers the technician's trip, a full inspection and a written finding: what failed, why, and the exact price to fix it.

  • You approve the repair: the diagnostic is waived. You pay only the repair price on the written quote (parts and labour, plus tax).
  • You decide not to repair: you pay the diagnostic ($89 + tax or $129 + tax) and keep the written finding, useful for a replacement, an insurance claim or a second opinion.
  • Nothing is repaired without your OK. The price is in writing before any work starts.

Example: your electric dryer needs a $180 heating-element repair. If you go ahead, you pay $180 + tax, not $269. If you don't, you pay $89 + tax.

Evening emergency calls (6 pm to midnight) are $169 + tax within 35 km; emergency repairs are quoted on site and cost more than regular repairs. A travel fee applies beyond 35 km, quoted before you book. Full fee details.