Repair costs and customer resources

Most of the questions we get before a booking are not about appliances. They are about money, time and trust: what the visit costs, whether the machine is worth fixing, what happens if the repair fails, what to have ready. This section answers them in writing, so the answer you read here is the answer you get on the phone and on the invoice.

Costs

• Service-call and diagnostic fees: the $89 + tax diagnostic, what it includes, when it is waived, and how it compares with "free service call" offers.
• What drives the cost of a repair: parts, access, appliance type, brand and age, and why we quote after diagnosis rather than over the phone.
• Repair or replace: a method for deciding, not a rule of thumb, and what our written finding gives you to decide with.

After the repair

• Parts and repair warranty: what a repair warranty typically covers and excludes, how to make a claim, and the legal warranty context in Quebec.

Before the visit

• Preparing for a technician visit: access, the model number, photos, pets and parking, and what happens when the technician arrives.
• Finding your model and serial number: where the label usually is on each appliance type, and why it matters for parts.
• Appliance error codes: how codes work, why the same code means different things on different models, and how to find the right manual.

Why we write this down

An appliance repair is a small transaction with a large information gap. You cannot see inside the machine and you are relying on the person who can. Publishing the fee, the method and the warranty terms in advance narrows that gap. If anything on these pages does not match what you are told on the day, tell us; the page wins.

Questions

Related

• Service-call and diagnostic fees
• Repair versus replacement
• Appliance repair cost factors
• Parts and repair warranty
• Preparing for a technician visit
• Finding a model and serial number
• Appliance error-code guides
• How our service works