Cooktop repair in Ottawa and Gatineau
RepairWell repairs cooktops in homes and businesses across Ottawa and Gatineau. A technician comes to you, diagnoses the fault ($89 + tax for an electric home appliance, $129 + tax for a gas appliance, a business or a Thermador, Miele, Viking, Wolf or Fisher & Paykel model; waived when you proceed with the repair) and gives you the finding in writing before any work.
A separate cooktop is set into the counter with no oven underneath, which changes the repair: the unit has to be lifted out of the cutout to reach anything, the wiring is usually hard-wired into a junction box in the cabinet below, and a cracked glass top can be the whole appliance. RepairWell diagnoses the cooktop in place where possible and tells you in writing what the fix costs before lifting anything.
We repair coil, radiant glass, induction and gas cooktops in Ottawa and Gatineau kitchens. Induction has its own page (induction cooktop repair) because its faults and parts are different. On gas cooktops, everything on the gas side is certified-technician work; the only safe home step is cleaning and seating the burner caps.
Pick a preferred day and arrival window online; we confirm by email once a technician is assigned.
- $89 + tax diagnostic ($129 + tax gas, commercial or high-end brands), waived with repair
- Written finding
- 90-day warranty on parts replaced
- Insured
- English & French
Cooktop problems we fix
Pick the symptom for safe checks you can do first, or book and tell us what it's doing.
- One zone or element won't heat
- Element heats only on high or won't shut off
- Gas burner clicks and won't light
- Touch controls don't respond or show a lock icon
- Hot-surface light stays on, or an error code shows
- Glass cracked or chipped
- Downdraft fan won't run or won't rise
Types and configurations we service
- Radiant glass (ceramic) cooktops — Radiant elements, limiter switches and a touch control under one sheet of glass; the most common separate cooktop.
- Coil cooktops — Plug-in elements with receptacles and infinite switches; simple and inexpensive to repair.
- Induction cooktops — Copper coils and power electronics; see induction cooktop repair.
- Gas cooktops — Sealed burners, spark igniters and a spark module; gas-side work by licensed gas technicians.
- Downdraft and modular cooktops — Include a blower and duct under the counter; the fan and its control are extra failure points.
Parts we commonly test and replace
- radiant or coil elements and receptacles
- infinite switches or touch-control board
- limiter switches and hot-surface indicators
- glass top and trim
- gas burners, caps, igniters and spark module (gas)
- terminal block and junction-box wiring
- downdraft blower and lift
- cooling fan on electronic models
Repairs a technician may recommend
- Replace a radiant element or limiter switch
- Replace a coil element, receptacle or infinite switch
- Replace the touch-control board, user interface or a single-zone control
- Replace the spark igniter, spark module or burner head on a gas cooktop (by licensed gas technicians)
- Replace the glass top where it is cracked, when the cost makes sense
- Repair heat-damaged wiring at the terminal block
- Replace the downdraft blower motor or lift actuator
- Re-seat and reseal the cooktop in the counter cutout after service
Possible causes behind the symptoms
These are possibilities, not a diagnosis. The technician confirms the cause on site and writes it down before any repair.
A burned-out radiant element or a limiter switch that has failed open under the glass
A coil element, its receptacle or the infinite switch behind the knob, which Frigidaire's checks for a non-heating coil burner are aimed at
A touch-control board that has lost a zone, or a control that is locked
A spark igniter, spark module or wet electrode on a gas cooktop, or a cap seated off-centre
Boil-over that has run under the glass onto the control board
A loose or heat-damaged connection at the terminal block or junction box in the cabinet
A missing leg of 240 V supply, so the indicator lights work but nothing heats; Frigidaire notes a voltage or wiring problem is possible when no burners heat on a new installation
On downdraft models, a blower motor, lift mechanism or duct problem
Safe checks before you book
- Look for a control-lock or child-lock indicator and hold the lock key as the manual describes
- On a coil cooktop, press the centre safety switch on the element and swap two same-size coils; if the fault moves with the coil, the coil is at fault (Frigidaire's own test)
- Wipe the glass and touch panel dry; a wet or dirty panel can ignore touches
- On a gas cooktop, remove and wash the cap and burner head when cold, dry them completely and reseat the cap level
- Reset the breaker fully off and on; most cooktops are hard-wired and have no plug to pull
- Use flat, heavy-bottomed pans; Frigidaire notes lightweight or warped cookware heats poorly on glass
Stop using it if
- A cracked glass top with liquid under it, or a chip near an element: stop using that zone
- A gas smell, or a burner that lights with a pop or a tall yellow flame: turn off and ventilate
- An element that stays on with the control off
- Scorching, smoke or a smell from the cabinet below the cooktop
Never work on gas lines, wiring, refrigerant or microwave components yourself.
Cooktop repairs we've done
Real photos from RepairWell jobs. No stock images.
What to expect during diagnosis and repair
The technician tests each zone and the controls, then decides whether the cooktop must come out. Many faults can be confirmed from below through the cabinet; others need the cooktop lifted from the counter, which is a two-person job on some large gas and induction models. On a gas cooktop, all burner, igniter and valve work is done by licensed gas technicians. Elements, switches and igniters are metered before anything is ordered. You get a written finding with the total before the repair starts. Coil elements, common radiant elements and igniters are often on the truck; touch-control boards and glass tops are ordered by model number, and the cooktop is resealed to the counter afterwards.
Gas models are repaired by licensed gas technicians: see gas appliance repair. Running a restaurant, office or other business? See commercial appliance repair and commercial kitchen equipment repair ($129 + tax diagnostic for any commercial appliance).
Repair or replace?
Elements, switches, igniters and limiters are moderate repairs that make sense on almost any cooktop. The two faults that push toward replacement are a cracked glass top and a failed touch-control board on a model where the part is expensive or unavailable, since either one can approach the cost of a new cooktop. Downdraft cooktops and gas cooktops sit further toward repair because a replacement must match the counter cutout and, for gas, be connected by licensed gas technicians. The finding shows the repair total and you decide.
Our repair-versus-replacement method →
What moves the price
The diagnostic visit is $89 + tax, waived when you proceed with the repair, and the quote is given on the spot. Electric models $89 + tax; gas models, and Thermador, Miele, Viking, Wolf and Fisher & Paykel models, $129 + tax. Businesses: $129 + tax for any commercial appliance.
- Element or switch versus touch-control board or glass top
- Whether the cooktop must be lifted from the counter and resealed
- Gas igniter and burner work by licensed gas technicians
- Hard-wired connections: disconnected and reconnected like for like at the existing junction box
- Downdraft blower and duct access
- Second appliance diagnosed on the same visit: $45
How the fee works → · Preparing for the visit → · Cooktop repair cost in Ottawa →
Serving
Ottawa (central), Downtown Ottawa, Centretown, The Glebe, Nepean, Kanata, Stittsville, Barrhaven, Orléans, Gloucester, Manotick and Riverside South, Gatineau (secteur Gatineau), Hull, Aylmer, Buckingham and Masson-Angers, Chelsea and Cantley, Rural Ottawa (Carp, Richmond, Greely, Navan, Cumberland), Kemptville, Carleton Place.
York Region: Aurora, Newmarket, King City, Richmond Hill and everywhere within 40 km of Aurora (York pricing on those pages).
Cooktop brands we service
Independent service; manufacturer names and logos identify the brands we service and imply no affiliation.
Cooktop repair questions
Straight answers before you book. Anything else, call or text (613) 880-3013.
Can a cracked glass cooktop be repaired?
The glass itself can't be patched; it is replaced as a part, and on many models the cost is significant. Until it is replaced, stop using zones near the crack, because liquid under the glass can reach the electronics.
One zone on my glass cooktop stopped. Is that the element?
It may be the radiant element, the limiter switch under it, or the control. All three produce the same symptom. The technician meters each and the finding names the one that failed.
Do you repair gas cooktops?
Yes. We diagnose them, and anything on the gas side is done by licensed gas technicians. The only home check we suggest is cleaning and reseating the burner caps.
My cooktop is hard-wired. Can you still service it?
Yes. The technician isolates it at the breaker, then disconnects and reconnects it at the existing junction box, like for like, on the same circuit. A new circuit, panel work or rewiring needs a licensed electrician.
Is there a difference between a cooktop and a rangetop?
A cooktop drops into the counter and is controlled from the top surface; a rangetop sits on the counter's front edge with knobs on the front and is usually gas. We repair both; call with the model.
Do you install cooktops?
Yes, electric cooktops: $189 per appliance where the existing connections are in place and correct; anything extra is quoted before we start. A new circuit needs a licensed electrician; for a gas cooktop, ask when you book. See range, cooktop and wall-oven installation.
Sources
- Frigidaire: Ranges - No Heating (coil and glass cooktop checks)
- Frigidaire: Gas Range / Cooktops - Burners are not lighting
Sources checked 2026-09-24.
From the repair blog
Repair stories and guides, with real photos from our work.
Book a cooktop diagnostic
Tell us the symptom and your postal code. You'll get a confirmed window, then a written finding before any repair.
Pick a preferred day and arrival window online; we confirm by email once a technician is assigned.
- $89 + tax diagnostic$129 + tax for gas or commercial appliances and for Thermador, Miele, Viking, Wolf or Fisher & Paykel; waived when you proceed with the repair
- Written finding on every visitCause, price and our repair-or-replace verdict
- 90-day warrantyOn parts replaced; labour depends on the work done