How our service works

1. You book. Online at Book online, or by phone or text. You tell us the appliance, the symptom, the brand and model if you have it, and pick the day and arrival window.
2. You get a “Request received” email right away, then a confirmation. The first email shows the day and arrival window you asked for, your address, request number and the diagnostic fee rule. We confirm the appointment by email once a technician is assigned; if that time isn't available, we call or text you with the closest option.
3. The technician is on the way. You get a text when the technician is heading to you, within the confirmed window.
4. Diagnosis. The technician confirms the symptom with you, inspects the appliance, and identifies the cause. This is what the diagnostic covers: $89 + tax for an electric home appliance, $129 + tax for a gas home appliance or any commercial appliance.
5. The written finding. Before any repair, you get a one-page finding: symptom, observation, cause, recommended repair with parts, labour and total, and our verdict on whether it's worth repairing. Quebec customers: this is your written estimate under provincial rules.
6. You approve, or not. Approve and the diagnostic is waived; the repair proceeds, on the spot when the part is on the truck, or on a return visit when a part must be ordered. Decline, or hear us recommend replacement, and the diagnostic is all you pay.
7. Repair, test, invoice. The technician completes the repair, tests the appliance with you, and issues the invoice with a secure payment link. The invoice carries the finding, the warranty (90 days on parts replaced; labour coverage depends on the work done) and the job reference for your records.

After the visit

If the repair doesn't hold, you call us first and we make it right under the warranty. We'll also ask you for a review once the job is done; you're free to decline, and we never filter who gets asked.