Privacy
Short version: we collect what we need to schedule, diagnose and invoice a visit, we don't sell it, and you can ask us what we hold.
What we collect
Name, phone number, email, service address or postal code, appliance details and the symptom you describe. For property managers: tenant contact details you provide, used only to schedule that visit. Payment details are handled by our payment processor and are not stored by us.
Why
To confirm your appointment, produce the written finding, invoice the work and honour the warranty. We keep service and invoice records for six years, the period Canadian tax rules require, and then delete them, because the warranty and Quebec's written-estimate rules require it.
Who sees it
Our technicians and office staff; our booking, email and invoicing providers, who process it on our behalf; nobody else, except where the law requires.
Website
This site loads no third-party analytics, advertising or tracking scripts, so we don't count or profile your visit at all. The booking form has a hidden anti-spam field. Our host keeps standard server logs, which include IP addresses, for security and troubleshooting.
Your rights and our privacy officer
You can ask what we hold about you, ask us to correct it, or withdraw consent. Under Quebec's Law 25 and PIPEDA, privacy questions go to our privacy contact at hello@repairwell.ca, reachable at hello@repairwell.ca. Last updated 24 September 2026.