About RepairWell

About RepairWell

RepairWell is an appliance repair company serving homes and businesses in Ottawa, Ontario and Gatineau, Quebec. Our technicians come to you to diagnose and repair refrigerators, freezers, washers, dryers, dishwashers, ovens, ranges, cooktops, microwaves, range hoods and wine coolers, in English or French.

RepairWell at a glance

What we do: Mobile repair of household appliances and commercial equipment, and appliance installation. All repairs
Where: Ottawa and Gatineau, including Kanata, Nepean, Barrhaven, Orléans, Stittsville, Gloucester, Manotick, Riverside South, Vanier, Hull, Aylmer, Buckingham, Masson-Angers, Chelsea and Cantley. Service areas
Who we serve: Homeowners and tenants, landlords and property managers, and businesses.
Established: 2026
Languages: English and French, by phone and on site
Diagnostic fee: $89 + tax, waived when you proceed with the repair. How the fee works
Warranty: 90 days on parts replaced; labour coverage depends on the work done. Warranty details
Hours: 7 days a week, 6 am–midnight
Phone and text: (613) 880-3013
Email: hello@repairwell.ca
Office and mailing address: 5-2000 Thurston Drive, Ottawa, ON K1G 4K7. This is an office, not a repair shop: our technicians come to you, and we can't accept appliances dropped off here.
Official website: repairwell.ca

Why RepairWell exists

We started RepairWell because of one complaint we kept hearing: "I paid for the visit and I still don't know what's wrong, or whether it's worth fixing." Our service is built so nobody can say that about us.

Our owner has 15 years in the appliance-repair business and launched RepairWell in 2026. Our senior technician has 25 years of hands-on experience, and every other technician has at least 4 years. The company name is new, so we would rather say that plainly than borrow anyone else's reviews. What we offer is a clear rule: you get the diagnosis in writing, and the price before the work.

What we do differently

When a RepairWell technician looks at your appliance, you get the finding on paper before any repair begins: what failed, why, what it costs to fix, and whether we'd fix it if it were ours. The diagnostic visit is $89 + tax for an electric home appliance, and $129 + tax for a gas home appliance, a Thermador, Miele, Viking, Wolf or Fisher & Paykel appliance, or any commercial appliance; it's waived when you proceed with the repair. If the honest answer is "replace it", we'll tell you, and the diagnostic is all you pay. We don't sell appliances, so there's nothing in it for us either way.

What we repair

Refrigerators, including built-in refrigerators
Freezers and ice makers
Washing machines
Dryers, including gas dryers
Dishwashers
Ovens and wall ovens
Stoves and ranges
Cooktops, including induction cooktops
Microwaves, range hoods and wine coolers

We also install appliances: dishwashers, washer-dryer sets, ranges, cooktops, wall ovens and refrigerator water lines.

Brands we work on

We repair appliances from LG, Samsung, Whirlpool, Bosch, GE and GE Profile, Maytag, Frigidaire, KitchenAid, Electrolux, Kenmore, Miele, JennAir, Fisher & Paykel, Café, Monogram, Thermador, Viking, Sub-Zero, Wolf and many other brands. For Thermador, Miele, Viking, Wolf and Fisher & Paykel, see high-end appliance repair.

RepairWell is an independent repair company. We are not an authorized service centre for any manufacturer, and we are not affiliated with or endorsed by any appliance brand. If your appliance is still under the manufacturer's warranty, contact the manufacturer first.

How a visit works

You book online or call, and pick the day and arrival window.
The technician texts when on the way.
The technician inspects the appliance and gives you a written finding with the repair price.
Nothing is repaired until you approve the quote.
If the same repair fails within the warranty period, you call us and we make it right.

Same-day visits are often possible when a technician has an open window. How same-day works · The full process

Qualifications

Gas work: licensed gas technicians, residential and commercial, Ontario and Quebec.
Commercial general liability insurance and WSIB coverage in place
Service in English and French across Ottawa and Gatineau

Our commitments

A written finding on every visit, including the ones where we recommend not repairing.
The fee rule on this website is the fee rule on your invoice.
No repair starts without your approval of the quote.
If a repair doesn't hold, you call us first and we make it right under the warranty: 90 days on parts replaced; labour coverage depends on the work done.

Contact RepairWell

Call or text (613) 880-3013, email hello@repairwell.ca, or book online. En français : À propos de RepairWell.