Samsung appliance repair
Samsung is, with LG, the brand we are called to most often in newer Ottawa and Gatineau homes: French-door and four-door fridges with an in-door ice maker, front-load washers and matching dryers, and slide-in ranges installed by builders in Barrhaven, Orléans, Kanata and the Plateau. Most Samsung calls involve a fridge, and most fridge calls involve ice, water or a warm fresh-food section.
Samsung's refrigerators and washers use Digital Inverter compressors and motors; Samsung Canada states a 10-year parts warranty on the inverter compressor and the inverter washer motor, with the rest of the appliance covered for 12 months. RepairWell is an independent repair service. We are not affiliated with, endorsed by or authorized by Samsung Electronics. We diagnose for $89, waived when you go ahead with the repair.
RepairWell is an independent repair service and is not affiliated with or authorized by Samsung. Brand list subject to confirmation.
Samsung appliances we service
- Refrigerators — French-door, four-door Flex and side-by-side models; Family Hub screen models; Bespoke panel models.
- Ice makers — In-door and freezer-mounted ice makers, including dual auto ice.
- Washing machines — Front-load and top-load washers; Bespoke AI models.
- Dryers — Electric and gas vented dryers; ventless heat-pump models.
- Dishwashers — Built-in dishwashers with StormWash and third-rack designs.
- Stoves and ranges — Freestanding and slide-in electric, induction and gas ranges, including Flex Duo split ovens.
- Cooktops — Induction, radiant and gas cooktops.
- Microwaves — Over-the-range and countertop microwaves.
Symptoms we see on Samsung appliances
- Samsung fridge not cooling or cooling unevenly
- Ice maker frozen up or not making ice
- Frost inside the freezer or on the back wall
- Water under the crisper drawers
- Water dispenser not working
- Fridge fan noise, buzzing or clicking
- Washer not draining or stuck with water inside
- Washer shaking or walking on spin
- Washer not starting or door not locking
- Dryer not heating
- Dryer shutting off before clothes are dry
- Dishwasher not draining or leaking
- Range oven not reaching temperature
- Induction or radiant element dead
About Samsung appliances
Samsung Electronics is a South Korean manufacturer that sells its major appliances in Canada through Samsung Canada. Its refrigerators use a Digital Inverter compressor and its washers a Digital Inverter motor; Samsung Canada's warranty page states that "all refrigerators have 12-month parts and labour warranty, with 10-year parts warranty on digital inverter compressors" and the same 12-month plus 10-year structure for washer motors. Samsung's Canadian support site publishes per-appliance guides to the model and serial label, and its Laundry Hub combination units carry a master serial number plus a separate serial for the washer and dryer.
For repair, the practical points are: Samsung appliances rely on control boards and sensors that are matched to the model; error codes are shown on the panel and their meaning depends on the model; and the ice maker on many French-door models is a self-contained assembly that is replaced as a unit rather than repaired piece by piece. Samsung's Bespoke line adds removable colour panels and, on some models, a different door assembly, so the model number matters even more.
Finding your Samsung model and serial number
Samsung Canada's support pages give these locations. Refrigerator: on a label inside on the left-hand side, or outside at the bottom left. Front-load washer or dryer: on a sticker around the front door opening, or on a label at the back of the unit. Top-load washer or dryer: on a label at the back. Laundry Hub: the master serial number is on the front under either door, and each half has its own serial number. Dishwasher: on the top or side of the door's inner rim, or on the inside edge of the tub. Range: open the oven door and look at the right or left side of the front frame, or the left side of the storage drawer. Cooktop: underneath the appliance, which is why Samsung recommends photographing the label before installation. Microwave: on the back, or inside the door frame or cavity walls.
General guide to model and serial labels →
Parts and compatibility
Samsung boards, ice-maker assemblies, door assemblies and dispenser parts are matched to the model number and often to a version suffix, so the full label matters. We use original Samsung parts when the repair calls for them and quote them before any work starts. Samsung's 10-year inverter compressor and motor parts warranty is handled by Samsung, not by us, and applies to the part only. Availability for models sold more than about a decade ago varies, and the written finding tells you if a part is back-ordered or discontinued before you decide.
Samsung questions
Where do I find the model number on my Samsung fridge?
Inside the fridge on the left-hand side wall, or on the outside at the bottom left. Take a photo with your phone so you have it when you call.
Do you repair Samsung ice makers?
Yes. Ice-maker faults are the most common Samsung fridge call we get. The technician checks water supply, the fill valve, the ice-maker assembly and the surrounding defrost condition, then gives you a written finding and a quote.
Do you work on Samsung SmartThings or Family Hub models?
Yes for the appliance hardware: cooling, ice, water, doors, compressors, boards and sensors. We do not support the SmartThings app or the Family Hub screen software itself. If a screen fault turns out to be a display module, we can quote that as a part.
Samsung says the compressor has a 10-year warranty. Does that cover your labour?
No. Samsung Canada describes it as a 10-year parts warranty on the digital inverter compressor. Labour after the first 12 months is not part of it, and warranty claims go through Samsung. We can provide an independent diagnosis and written finding for $89 if you want to know what is wrong before contacting them.
How long will a Samsung part take?
Common Samsung parts are often on the truck; others come from Canadian distributors in days and some in weeks. We give you the expected lead time with the written quote and do not charge for the part until it is installed.
Are you authorized by Samsung?
No. RepairWell is an independent service and makes no claim of Samsung authorization. Repairs that must be done under Samsung's own warranty should go through Samsung Canada.
Sources
- Samsung Canada: How to find the model and serial numbers for your Samsung product
- Samsung Canada: Finding the model and serial numbers of your Samsung washer or dryer
- Samsung Canada: Product warranty information
Reviewed 2026-09-24.
Book Samsung appliance repair
Tell us the appliance, the model number if you have it, and the symptom.
Online booking is a request. We confirm the appointment by text or phone within 1 business hour.