Contact RepairWell
For a repair, the quickest route is Book online or a call. For photos, invoices, warranty returns and building accounts, text or email works too.
We reply within 1 business hour during our hours: 7 days a week, 6 am–midnight.
Pick the one that fits
Call
Best when water is on the floor, a freezer is warming up, or you'd rather talk it through.
Text
Best for sending a photo of the model sticker, an error code or the problem itself.
Best for invoices, receipts, warranty questions and property-manager enquiries.
What to have ready
- The appliance and what it's doing, including any error code on the display
- The model and serial number if you can find them (where the label usually is)
- Your postal code, so we can confirm the address is in our area
- Whether it's still under the manufacturer's warranty. If it is, call the manufacturer first: RepairWell is independent, not an authorized warranty servicer.
What happens after you get in touch
- Book online and pick a preferred day and arrival window: a “Request received” email arrives right away, and we confirm once a technician is assigned.
- By phone or text, we book the time with you on the spot.
- The technician texts when on the way.
- You get the written finding and the price before any repair starts.
Same fault back?
If a repair we did fails within the 90 days, request a warranty return and quote your invoice number.
Landlords and buildings
One contact for every unit: we send you the written finding and quote before any work.
En français
Service en français à Gatineau et à Ottawa, au téléphone comme sur place.
Business details
RepairWell, appliance repair for homes and businesses in Ottawa and Gatineau.
Office and mailing address: 5-2000 Thurston Drive, Ottawa, ON K1G 4K7. We are a mobile service: the technician comes to you. There is no showroom, and we can't accept appliances dropped off at the office.
Hours: 7 days a week, 6 am–midnight. Areas served: Ottawa and Gatineau service areas. Something urgent right now, like a leak, a burning smell or gas? See what to do in an appliance emergency first.