Frequently asked questions

A technician visit, a full inspection, and a written finding with cause, recommended repair, price and our verdict. The diagnostic is $89 + tax for an electric home appliance, and $129 + tax for a gas home appliance, a Thermador, Miele, Viking, Wolf and Fisher & Paykel appliance, or any commercial appliance; it is waived when you proceed with the repair. Details.

A range for common repairs, but not a quote: the price depends on what actually failed.

Evenings, yes: emergency service from 6 pm to midnight is a $169 + tax emergency call within 35 km, and emergency repairs are quoted on site before any work starts and cost more than regular repairs. A regular daytime visit, weekdays or weekends, uses the regular diagnostic ($89 + tax for an electric home appliance, $129 + tax for a gas home appliance or any commercial appliance), waived when you proceed with the repair. An extra travel fee applies beyond 35 km, quoted before booking.

A second appliance diagnosed on the same visit is $45 instead of a second full diagnostic.

By credit card through a secure link on the invoice, by Interac e-Transfer, by debit or tap with the technician, or in cash. Payment is due when the repair is complete.

Not yet. You pick a preferred day and arrival window and get a “Request received” email right away. We confirm the appointment by email once a technician is assigned; if that time isn't available, we call or text you with the closest option.

No.

Often, yes. We offer same-day service when a technician has an open window. The booking form shows today when a window is still open; if it isn't, call or text (613) 880-3013 and we'll tell you straight away whether we can come today. How same-day works.

The model number, a clear path to the appliance, and access notes. Preparing for your visit.

90 days on parts replaced; labour coverage depends on the work done. Printed on every invoice. Warranty page.

Yes. Licensed gas technicians (our own or a registered gas contractor we work with) repair residential gas ranges, ovens, cooktops and dryers, and commercial gas equipment, in Ottawa and Gatineau. If you smell gas, leave the building and call 911 or your gas utility from outside first.

We diagnose cooling faults, including signs of a sealed-system (refrigerant) problem. Refrigerant handling is legally restricted to certified technicians; if the finding points to the sealed system, it says so plainly, with what is and is not possible, before you decide anything. Retiring a fridge or freezer instead? See Freon and refrigerant removal.

Every major brand, including LG, Samsung, Whirlpool, Bosch, GE, GE Profile, Café, Maytag, Frigidaire, KitchenAid, Electrolux, Kenmore, Amana, Inglis, Miele, JennAir, Fisher & Paykel, Blomberg, Haier, Hisense, Midea, Danby and premium brands such as Sub-Zero, Wolf, Thermador and Viking. Brand pages. For Thermador, Miele, Viking, Wolf and Fisher & Paykel, see high-end appliance repair ($129 + tax diagnostic). We're an independent service, not a manufacturer's authorized centre.

Yes, in French and English. Service areas.

Yes. Property-manager service.

Yes: commercial refrigeration, laundry and cooking equipment, plus staff-room and common-room appliances. Commercial page.