Frequently asked questions
The questions we're asked most, answered plainly. If yours isn't here, call or text us.
Fees and quotes
What does the $89 diagnostic include?
A technician visit, a full inspection, and a written finding with cause, recommended repair, price and our verdict. Waived when you go ahead with the repair. Details.
Can I get a quote by phone?
A range for common repairs, but not a quote: the price depends on what actually failed.
Do you charge extra for evenings, weekends or distance?
Visits are scheduled within our posted hours, and there is no separate evening or weekend rate inside those hours. Whatever the rule, it's stated before you book.
How do I pay?
You can pay by credit card through a secure link on the invoice, by Interac e-Transfer, by debit or tap card with the technician, or in cash., due when the repair is complete.
Booking
Is online booking a confirmed appointment?
No. It's a request; we confirm a window by text or phone within 1 business hour.
Do I need an account to book?
No.
Can you come today?
Sometimes. Tell us the symptom and postal code and we'll reply with the next available window.
What should I have ready?
The model number, a clear path to the appliance, and access notes. Preparing for your visit.
Repairs and warranty
What's the warranty?
90 days on labour and installed parts. Printed on every invoice. Warranty page.
Do you repair gas appliances?
Yes. We diagnose the appliance; work on the gas connection itself is done by a certified gas contractor we work with.
Do you handle refrigerant?
Only a certified refrigeration technician does, and only when the finding justifies it. We diagnose the sealed system; the refrigerant work itself is done for us by that certificate holder.
Which brands do you service?
most major brands, including LG, Samsung, Whirlpool, Bosch, GE, Maytag, Frigidaire, KitchenAid, Electrolux, Kenmore, Amana, Inglis, Miele, Jenn-Air, Fisher & Paykel, Haier and Danby. Brand pages. We're an independent service, not a manufacturer's authorized centre.
Areas and languages
Do you serve Gatineau?
Yes, in French and English. Service areas.
Do you work with property managers?
Yes. Property-manager service.
Do you do commercial appliances?
Light commercial, yes. Commercial page.
Still have a question?
Call or text; a person answers.
Online booking is a request. We confirm the appointment by text or phone within 1 business hour.