Real photos from our repairs in Ottawa and Gatineau, and the stories behind them: why the problem happens, how common it is, and how we fixed it.
Towels still damp after two cycles. The drum turned, the timer ran, and there was no heat at all. The part that failed was a two-dollar-looking disc. The reason it failed was a metre of crushed foil duct.
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A dead display is easy to blame on the control board. Sometimes the board is guilty. Sometimes it is a connector, a harness or a part the board is simply reporting on. The bench is where we find out.
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Two elements glowing properly, one with a dark stripe through it, and one that did nothing at all. The green notes on the glass are how we keep track during testing.
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The note on the cooktop said it all. The clock worked, the fan ran, and the oven took an age to reach temperature. The element looked fine. The problem was one step upstream.
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It started as a louder spin. Then a knock. Then a bang loud enough to hear upstairs. Getting to the cause meant taking the washer apart down to the drum.
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Water sitting in the tub at the end of the cycle, in a closet barely wider than the machine. Stacked laundry centres pack a washer and a dryer into one frame, and that shapes every repair.
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Turn the knob to Normal, press start, nothing. Turn it to Heavy Duty, and sometimes it would go. A washer that picks and chooses its cycles has a fault somewhere between your hand and the control board.
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Food left on the top rack, a gritty film on the glasses, and a dishwasher that sounded exactly the same as always. Most of what decides how well a dishwasher cleans is right in this photo.
Read the storyEvery photo here is from a real RepairWell job. We use them to explain what causes each problem and how it gets fixed.
$89 diagnostic, waived when you go ahead with the repair. Written finding on every visit.
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