Brand · independent service

Kenmore appliance repair

Kenmore appliances are still common in Ottawa and Gatineau homes that bought from Sears before it closed in Canada: top-load washers and dryers in basements from Gloucester to Aylmer, Kenmore Elite French-door fridges, dishwashers, ranges and a great many chest freezers. Newer Kenmore freezers, wine cellars and major appliances have returned to Canada through Costco since 2024.

Kenmore is a brand, not a factory. Kenmore appliances have been built by Whirlpool, LG, Samsung, Electrolux and others, and the first three digits of the model number tell us who made yours. That is the single most useful thing you can give us when you call. RepairWell is an independent repair service. We are not affiliated with, endorsed by or authorized by Kenmore or Transformco. We diagnose for $89 + tax, waived when you proceed with the repair.

Book online Call (613) 880-3013

RepairWell is an independent repair service and is not affiliated with or authorized by Kenmore.

What we repair

Kenmore appliances we service

Washing machine repairTop-load and front-load washers, most built by Whirlpool or LG; Kenmore Elite models.See repairs →Dryer repairElectric and gas vented dryers matched to the washers.See repairs →Gas dryer repairGas dryers diagnosed and repaired by us; gas-side work by licensed gas technicians.See repairs →Refrigerator repairTop-freezer, side-by-side and French-door models, built by Whirlpool, LG, Electrolux…See repairs →Freezer repairUpright and chest freezers, including the newer Costco-sold models.See repairs →Ice maker repairFridge-mounted ice makers on side-by-side and French-door models.See repairs →Dishwasher repairBuilt-in dishwashers, most on Whirlpool platforms.See repairs →Stove and range repairFreestanding electric and gas ranges, most built by Whirlpool or Electrolux.See repairs →Wall oven repairSingle and double wall ovens.See repairs →Microwave repairOver-the-range microwaves.See repairs →Wine cooler repairWine cellars sold through Costco Canada.See repairs →

Common problems

Symptoms we see on Kenmore appliances

About Kenmore appliances

Kenmore began as a Sears house brand in 1913 and is now owned by Transformco (Transform SR Brands), which describes it as "a top appliance brand for 100 years." Kenmore appliances are made to Kenmore specifications by other manufacturers; published histories of the brand name Whirlpool, LG, Samsung, Electrolux and Panasonic among them, and Health Canada's 2016 recall of Samsung top-load washers included Kenmore models made by Samsung. The first digits of a Kenmore model number are often used to identify the maker, and we confirm it from the model label at the visit. In January 2024 Kenmore announced a return to Canada through Costco, starting with freezers and wine cellars and followed by refrigerators, dishwashers and ranges.

For repair, this matters because the design, parts and error codes follow the actual maker, not the name on the door. Kenmore's own site does not publish a model-label locator, so we rely on the manufacturer's conventions.

Finding your Kenmore model and serial number

Kenmore does not publish a single label locator, and the label follows the convention of the manufacturer that built the platform. Check the owner's manual (Kenmore's manual search is linked below) or send us a photo of the label. Look for a label with both a model number and a serial number, and read us the full model number including any prefix.

General guide to model and serial labels →

Parts and compatibility

Kenmore parts are the underlying manufacturer's parts, ordered by the full Kenmore model number. Whirlpool-built and LG-built Kenmore parts are generally available in Canada; parts for Kenmore units from manufacturers that no longer supply the brand can be harder to source. Because Sears Canada is gone, there is no Kenmore parts counter in Ottawa or Gatineau; we source through the same Canadian distributors as for the manufacturer's own brand. The written finding flags discontinued parts before you decide.

Questions

Kenmore questions

Service areas: Ottawa (central), Downtown Ottawa, Centretown, The Glebe, Nepean, Kanata, Stittsville, Barrhaven, Orléans, Gloucester, Manotick and Riverside South, Gatineau (secteur Gatineau), Hull, Aylmer, Buckingham and Masson-Angers, Chelsea and Cantley, Rural Ottawa (Carp, Richmond, Greely, Navan, Cumberland), Kemptville, Carleton Place. York Region: Aurora, Newmarket, King City, Richmond Hill and everywhere within 40 km of Aurora (York pricing on those pages).

Who made my Kenmore appliance?

The first three digits of the model number identify the manufacturer. Give us the full model number when you book and we will tell you before the visit.

Sears is gone. Can Kenmore appliances still be repaired in Ottawa?

Yes. The parts are the underlying manufacturer's parts and come through normal Canadian distribution. Warranty claims on older Sears-era units are a different matter and are outside what we can help with.

Where is the model number on my Kenmore washer?

On most top-loaders, lift the lid and check the tub rim or the back of the opening. On front-loaders, check the rim inside the door. If you cannot find it, check the back panel.

Do you service the new Kenmore appliances sold at Costco?

Yes, as out-of-warranty independent service. In-warranty service on those units goes through Kenmore's Canadian warranty contact, which is on your Costco receipt or the Kenmore site.

How long do Kenmore parts take?

It depends on who built the appliance. Whirlpool- and LG-platform parts are often on the truck or available in days; others can take longer, and the written quote gives the expected time.

Are you a Kenmore authorized servicer?

No. RepairWell is independent and not authorized by Kenmore or Transformco.

Sources

Sources checked 2026-09-24.

Book Kenmore appliance repair

Tell us the appliance, the model number if you have it, and the symptom.