One call from you.
You're not in the unit, so you need the finding in writing. Send us the address, the appliance and the symptom; you get a written finding and a quote before any work, and you approve the repair from your desk.
Repair-or-replace, on paper
Every finding carries our verdict and the reasoning. When a unit's fridge isn't worth another repair, you'll have a document that says so, for your records and your owner.
Same fees as every customer
$89 + tax diagnostic for an electric home appliance; $129 + tax for a gas home appliance or any commercial appliance, such as common-room laundry or shared kitchen equipment. Waived when you proceed with the repair.
When we're reachable
Call, text or book 7 days a week, 6 am–midnight. RepairWell is not a 24/7 service. Emergency service runs 6 pm to midnight: a $169 + tax emergency call within 35 km; beyond 35 km an extra travel fee is quoted from the address. Emergency repairs are quoted on site and cost more than regular repairs.
Who this is for
Independent landlords with one unit or fifty; property-management firms in Ottawa and Gatineau; condominium corporations with common-room laundry or shared kitchen equipment; student-housing operators. Commercial equipment is covered on the commercial page.
Where we work
All of Ottawa and Gatineau, including Carp, Richmond, Greely, Navan and Cumberland; an extra travel fee applies beyond 35 km, quoted before booking. See service areas.
What we ask of you
A named contact who can approve quotes, the unit's address, who will give us access, and any building access notes. Repairs carry our warranty: 90 days on parts replaced; labour coverage depends on the work done.
Tell us about your properties
Tell us how many units you manage, where, and who approves repairs.
Pick a day and arrival window online; a “Request received” email arrives right away, and we confirm once a technician is assigned.