High-End Appliance Repair in Ottawa & Gatineau

Symptoms owners call us about

Start with what the appliance is doing. Each guide explains safe checks and when it needs a technician.

• Oven not heating
• Oven temperature off
• Oven door stays locked
• Self-clean stops or won't start
• Gas burner won't light
• Igniter keeps clicking
• Induction zone not detecting the pan
• Cooktop zone not heating
• Dishwasher not draining
• Dishes not clean
• Dishes still wet
• Water under the dishwasher
• Compact washer not draining
• Dryer taking too long
• Built-in fridge not cooling
• Ice maker not making ice
• Hood fan not working

How a visit works

1. Book online, by phone or by text, with the brand, the model number if you have it, and the symptom. We confirm by email once a technician is assigned.
2. Diagnosis. The technician inspects the appliance and writes down what failed, why, and the price to repair it, with parts and labour.
3. You decide. Nothing is repaired without your OK. If you approve the repair, the $129 + tax diagnostic is waived, including when a part has to be ordered and the repair is finished on a second visit.
4. If you don't repair, you pay the diagnostic and keep the written finding, useful for a replacement or a second opinion.

All diagnostic rates: $89 + tax for a standard electric home appliance, $129 + tax for gas or commercial appliances, $129 + tax for Thermador, Miele, Viking, Wolf and Fisher & Paykel.

Who does the work

Technicians with 4–25 years of appliance-repair experience. Gas work on Thermador, Viking and Wolf ranges, cooktops and rangetops is done by licensed gas technicians, in Ontario and Quebec. Repairs carry a warranty of 90 days on parts replaced; labour coverage depends on the work done. Warranty details

Parts and what can be repaired

Whether a repair is possible, and how long it takes, depends on the model and on what the diagnosis finds. High-end parts are usually specific to the brand and the model generation: Thermador parts are ordered by E-Nr, Miele parts come through Miele's own Canadian channels, Wolf parts through the Sub-Zero group's parts distributors, and Viking parts through Middleby Residential in the U.S. Some parts are in Canada, some ship from further away, and some older parts are discontinued.

We don't promise stocked parts or same-day repairs. The written finding states the exact part, its price and the expected lead time, and says plainly if a part is no longer available or if a fault can only be handled by the manufacturer.

Repair or replace a built-in appliance

A built-in appliance is sized to its cabinet opening and is often panelled to match the kitchen, so replacing it means finding a model that fits the same cut-out, and for panel-ready units, refitting or replacing the custom panel. Many faults on these appliances come down to one component, such as a pump, an element, an igniter, a sensor, a door lock or a control, and those repairs are usually worth doing. The balance changes when the part is discontinued, when several major parts have failed together, or when the repair approaches the cost of a suitable replacement. The written finding gives our verdict either way; we don't sell appliances. Our repair-or-replace method explains how we weigh it.

What to have ready

• The brand and the appliance type (for example a Wolf wall oven or a Miele dishwasher)
• The model number, and a photo of the whole rating plate or data plate if you can reach it safely
• What it is doing, and since when
• Any error code on the display, exactly as shown
• For gas appliances: natural gas or propane, if you know

Our model and serial number guide shows where labels usually are. Look only where you can see without removing anything, with the appliance off and cool.

Manufacturer warranty and recalls

If your appliance is still under the manufacturer's warranty, or is part of a recall, the manufacturer's own service route comes first, because that repair is covered:

• Thermador Canada: book a service (Servicer Finder)
• Miele Canada: service coverage
• Sub-Zero, Wolf and Cove: Factory Certified Service companies
• Viking: support and documentation

Out of warranty, an independent repair is your choice. Check your model against the Government of Canada recall database before paying for any repair.

Where we work

Homes across Ottawa, including Kanata, Nepean, Barrhaven, Orléans, Gloucester and Manotick, and Gatineau, including Hull, Aylmer, Buckingham, Chelsea and Cantley. An extra travel fee applies beyond 35 km, quoted before booking. Emergency service runs 6 pm to midnight: a $169 + tax emergency call within 35 km; emergency repairs are quoted on site and cost more than regular repairs. Service areas

Questions