Commercial washer and dryer repair in Ottawa and Gatineau
We repair commercial and multi-housing washers and dryers: coin- and card-operated machines, front-load washers and washer-extractors, stack dryers and tumble dryers, gas or electric, for laundromats, apartment and condo laundry rooms, salons, clinics and businesses that wash their own linens. Diagnostic: $129 + tax, waived when you proceed with the repair.
Shared laundry machines work far harder than home ones, and every machine out of service is lost revenue or a tenant complaint. The usual calls are washers that will not drain or spin, door locks that fail, bearings that roar, dryers that run without heat and machines that take payment but do not start.
We repair the machine and, where it is part of the machine, the coin or card interface. Gas dryer work is done by licensed gas technicians. You get the finding and price in writing before any repair.
Equipment we repair
- Coin- and card-operated washers and dryers. Top-load and front-load washers, single and stack dryers, in laundromats and multi-housing laundry rooms.
- Washer-extractors. Soft-mount and hard-mount machines for salons, clinics, gyms and restaurants' linens.
- Tumble dryers. Gas and electric commercial dryers, single and stacked pockets.
- Commercial-grade machines in businesses. Heavy-duty residential-style machines in salons, offices and care homes.
Problems we fix, and what can cause them
These are possibilities, not a diagnosis. The technician confirms the cause on site and writes it down before any repair.
| Symptom | Possible causes |
|---|---|
| Washer not draining | Drain pump or valve, blocked drain hose or trap, foreign objects, control fault. |
| Washer not spinning or out of balance | Drive belt, motor or inverter, suspension or shocks, bearings, door lock not confirming. |
| Loud roaring or grinding in spin | Tub bearings and seals, worn spider arm on front-loaders, foreign objects. |
| Door won't lock or unlock | Door lock assembly, switch, control fault. |
| Dryer runs but no heat | Gas: igniter, flame sensor, gas valve coils (gas technicians). Electric: element. Both: thermal fuses, high limit, airflow. |
| Dryer taking too long | Restricted exhaust or lint buildup, weak heat, sensor, belt or drum seals. |
| Machine takes payment but won't start | Coin or card interface, door switch, control board, power to the machine. |
| Leaking | Door boot or gasket, hoses, pump, tub seal. |
Parts we test and replace
- drain pumps and valves
- drive belts, motors and inverters
- tub bearings, seals and spider arms
- door locks and switches
- suspension and shocks
- dryer igniters, flame sensors and gas valve coils (gas technicians)
- dryer elements, thermal fuses and high limits
- drum rollers, belts and idlers
- control boards and coin or card interfaces
Repairs a technician may recommend
- Replace the drain pump or valve and clear the drain
- Replace the drive belt, motor or inverter
- Replace tub bearings and seals or the spider arm
- Replace a door lock or switch
- Replace dryer igniter, flame sensor or valve coils (gas technicians)
- Replace an element, thermal fuse or high limit
- Replace drum rollers, belt or idler
- Clean the dryer exhaust path at the machine and flag a blocked duct
- Replace the control board or the machine's payment interface
Gas work (burners, pilots, igniters, valves, thermocouples and gas connections) is done by RepairWell's own licensed gas technicians or a registered gas contractor we work with, depending on the job. See gas appliance repair. If you smell gas, leave the building and call 911 or your gas utility from outside first.
Safe checks before you call
- Check the lint screen on each dryer and clean it
- Look for kinked drain or fill hoses behind the washer where they are visible
- Check the breaker for that machine
- Note any error code and which machine number is affected
- For payment problems, note whether coins, cards or both fail
Stop using it if
- A burning smell from a dryer or lint visible around the exhaust
- Any smell of gas near a gas dryer: leave and call 911 or your gas utility from outside first
- Water spreading toward electrical outlets or floor drains backing up
Never work on gas lines, wiring or refrigerant yourself.
What to expect at the visit
The technician runs each reported machine, reads error codes, checks drain, drive, bearings, door locks and heat, and on dryers measures airflow. With several machines, tell us the machine numbers and symptoms when you book so we can plan one visit. You get a written finding per machine with the price before any repair.
Repair or replace?
Pumps, belts, door locks, igniters and elements are routine and worth repairing. Bearing jobs on older front-loaders and repeated control failures are the cases to weigh against replacement, machine by machine.
What moves the price
- Diagnostic: $129 + tax, waived when you proceed with the repair. Written finding and quote before any work.
- Number of machines on the visit
- Bearing and spider-arm jobs take the longest
- Gas dryer work by licensed gas technicians
- Control board or payment interface versus mechanical parts
Warranty: 90 days on parts replaced; labour coverage depends on the work done. Emergency service runs 6 pm to midnight: a $169 + tax emergency call within 35 km; beyond 35 km extra travel is quoted from your address. Emergency repairs are quoted on site and cost more than regular repairs.
Questions
Can you look at several machines in one visit?
Yes. Send the machine numbers and symptoms when you book so the technician plans the visit and brings likely parts. Each machine gets its own finding.
Do you repair the coin or card system?
We repair the machine and the payment parts that are part of the machine. Card systems run by a laundry-service provider stay with that provider; we tell you if the finding points there.
Do you clean dryer vents in the building?
We clean the exhaust path at the machine and flag a blocked duct. Building duct cleaning is specialist work. See dryer vent safety.
What does the visit cost?
The diagnostic is $129 + tax per commercial appliance, waived when you proceed with the repair.
Related commercial repairs
Equipment down?
Call with the equipment type and the symptom, or book online. You get a written finding and the price before any repair.
Pick a preferred day and arrival window online; we confirm by email once a technician is assigned.
- $129 + tax diagnosticAny commercial appliance, gas or electric; waived when you proceed with the repair
- Written finding on every visitCause, price and our repair-or-replace verdict
- 90-day warrantyOn parts replaced; labour depends on the work done